MONA

TBA

Return & Refund Policy

At Project B, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your item, we’re here to help.

Returns

We accept returns within 30 days of purchase. To be eligible for a return:

The item must be unused and in the same condition that you received it.

It must be in the original packaging.

Proof of purchase, such as a receipt or order confirmation, is required.

Non-Returnable Items:

Gift cards

Customized or personalized products

How to Initiate a Return

Contact Us: Email us at EMAIL

Approval: Once your return is approved, we will provide shipping instructions.

Ship the Item: Pack the item securely and ship it back to us. Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If Approved: Your refund will be processed within 5-7 business days and applied to your original payment method.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Exchanges

We only replace items if they are defective or damaged.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at EMAIL within 7 days of receiving your order. Provide photos of the issue to help us resolve it quickly.

Need Help?

If you have any questions about our Return & Refund Policy, feel free to reach out to us:

Email:

Phone: +32471561287

We’re committed to making your shopping experience as seamless as possible!

TBA